Returns & Exchanges

Returns, Exchanges, and Warranty Policy

We know that finding the perfect ring is important, and so is getting the perfect fit. That's why we offer a hassle-free exchange policy. The first size exchange for USA customers is free. Additional exchanges may have a shipping or re-stocking fee.

Returns & Exchanges:

• You have 30 days from the date of delivery to request an exchange or return unless otherwise arranged.
• Returned items must be unworn, undamaged, and in their original packaging with all tags attached. Refunds are issued after the item is received. Returns require the customer to pay shipping. Any returns after the first ring may have a re-stocking fee.
• Please note that we cannot accept returns or exchanges for items that have been re-sized, engraved, or altered in any way.

Warranty:

• We offer a 1-year warranty against any defects in materials or workmanship.
• This warranty covers repairs or replacements (at our discretion) for any manufacturing defects or breakage that occurs during normal wear and tear.
• Damage caused by misuse, neglect, accidents, or alterations is not covered under warranty.

International Orders:

International returns and exchanges are accepted; however, customers are responsible for shipping costs both ways as well as any duties, taxes, or tariffs. If a package is refused or held by customs due to unpaid fees, a refund cannot be issued.

Please Note:

• We reserve the right to limit returns or exchanges in cases of excessive returns or suspected fraudulent activity.

Contact Us:

If you have any questions or would like to setup an exchange or return, please don't hesitate to contact our customer service team. They are always happy to help! contact@redwoodrings.com